BPM in practice: How Interact's automated admission process works

Practice elucidates the theory. In the last text on Business Process Management (BPM), we present the history, concepts and stages of the methodology. Today we are going to show you how it works, with a consolidated example that comes from home: the automated hiring process for Interact employees. This article is a partnership with Gabriele Huppes, coordinator of the Human Development (DH) sector.

Also read our Basic BPM Guide

Interact’s automated admission process begins with the acceptance of the job offer by the selected candidate. At that moment, DH starts a new instance of the process, which systematically registers the new employee with Suite SA Strategic Adviser. In all, five specific modules are used: SA-BPM, SA-Occurrence Manager, SA-Performance Manager, SA-Document Manager and SA-Competence Manager.

The duration of the entire process is 90 days. Precisely, this is the length of the employee’s trial period. In total, admission triggers 51 activities for six sectors of the organization: Human Development (17 activities), New Employee Manager (11), Administration and Finance (11), Planning and Quality (5), Communication and Marketing (5) and Infrastructure (2).

All communication of tasks is automatic. According to Gabriele, this systematization brings tranquility to the continuity of other Human Development activities. “To follow the flow’s progress, just check the instance through SA-BPM. I can instantly check the activities that are pending, in progress or have already been completed by colleagues ”, she explains. In this sense, it highlights access, control and time savings with the process.

Discover the success story with the SA-BPM module of the Universidad Tecnológica Indoamérica, Ecuador

Human factor

An automated but humanized process. Although the word automate has a cold connotation, Gabriele underlines the role of each employee in the six sectors involved. “Everything that is operational when hiring an employee can be automated, but it is important to note that non-operational activities are also part of the entire process,” she explains.

The monthly evaluation is one of them. Once a month, on three occasions throughout the process, the team leader and the HD industry promote evaluation feedbacks. In addition, meetings are held with the employee for joint analyzes on the adaptation, evolution and development of activities. Automation in this step appears with a timer on the system, which triggers warnings for tasks.

Click on the image and discover Interact’s Process Management solution

Advantages of automation

Admission is one of the main support processes of any corporation. Every company needs to establish a minimum of organization for its development. The better the scheme, the more likely you are to hire the ideal professional for the job.

Over the past four years, Interact has automated all 51 activities in six sectors that involve the process. Since then, this is a work of continuous improvement developed by DH and participating areas. Among the main advantages of automation, we can list:

  • Cost reduction;
  • Increased productivity;
  • Transparency between all stages;
  • Efficiency in the control of processes;
  • Improvement in communication between areas;
  • Deadlines for activities well stipulated;
  • Control of time of execution of activities;
  • Synergy between sectors through interconnected tasks;
  • Systematization of all necessary steps and activities;
  • The importance of the process itself, regardless of who performs it.

Click here and discover Interact’s Process Management solution, which has the flexibility to adapt to different scenarios and the advantage of offering automation in all phases.

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