{"id":5006,"date":"2023-12-18T14:49:12","date_gmt":"2023-12-18T17:49:12","guid":{"rendered":"https:\/\/www.interactsolutions.com\/gart-capote-e-embaixador-da-marca-interact\/"},"modified":"2026-01-28T13:13:06","modified_gmt":"2026-01-28T16:13:06","slug":"gart-capote-e-embaixador-da-marca-interact","status":"publish","type":"post","link":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/","title":{"rendered":"Gart Capote is the brand ambassador for Interact"},"content":{"rendered":"<p>On the last Tuesday, 12\/12, took place the lecture \u201cCustomer Journey within Automated Processes: Where to Start,\u201d presented by Gart Capote.<\/p>\n<p>The event was held in a hybrid format with both in-person attendance and live streaming, attracting over 350 participants. It culminated with the signing of a partnership between Gart Capote and Interact Solutions.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4804 aligncenter\" src=\"http:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231212_173315-600x396-1.jpg\" alt=\"\" width=\"600\" height=\"396\" srcset=\"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231212_173315-600x396-1.jpg 600w, https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231212_173315-600x396-1-150x99.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Gart is a pioneer in BPM (Business Process Management) in Brazil, recognized as the leading author of books and materials in the Portuguese language on Process Management, and is now officially the Interact Ambassador worldwide! This partnership signifies a new step in Interact\u2019s journey, aiming to continuously expand knowledge and provide the market with more information and technology.<\/p>\n<p>Contrary to common belief, the collaboration\u2019s groundwork didn\u2019t start just now. Some projects are already underway, and soon, the \u00a0market will receive updates. In addition to the lecture and the established partnership, Gart spent three days with a packed agenda at the company. His schedule included meetings with teams from National and International Business Units, activities with factory teams, and engagements with departments directly involved with customers.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-4807 aligncenter\" src=\"http:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/WhatsApp-Image-2023-12-14-at-15.09.30-582x600-1.jpeg\" alt=\"\" width=\"390\" height=\"402\" srcset=\"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/WhatsApp-Image-2023-12-14-at-15.09.30-582x600-1.jpeg 582w, https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/WhatsApp-Image-2023-12-14-at-15.09.30-582x600-1-146x150.jpeg 146w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-4810 aligncenter\" src=\"http:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231212_102016-450x600-1.jpg\" alt=\"\" width=\"302\" height=\"403\" srcset=\"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231212_102016-450x600-1.jpg 450w, https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231212_102016-450x600-1-113x150.jpg 113w\" sizes=\"auto, (max-width: 302px) 100vw, 302px\" \/><\/p>\n<p>To make the most of the occasion, various content pieces were prepared at the Interact Studio. These materials will be utilized by the Communication and Marketing team to disseminate knowledge through social media to all those interested in the subject.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-4813 aligncenter\" src=\"http:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231213_165948-450x600-1.jpg\" alt=\"\" width=\"276\" height=\"368\" srcset=\"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231213_165948-450x600-1.jpg 450w, https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/20231213_165948-450x600-1-113x150.jpg 113w\" sizes=\"auto, (max-width: 276px) 100vw, 276px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>The Customer Journey embedded in automated processes<\/strong><\/p>\n<p>During the lecture, Gart discussed the 8 stages of the Customer Journey outlined in his\u00a0<a href=\"https:\/\/www.amazon.com.br\/Jornada-Cliente-essencial-desenvolver-experi%C3%AAncias\/dp\/B08P1H4CCK\/ref=sr_1_1?dchild=1&amp;qid=1611224365&amp;refinements=p_27%3AGart+Capote&amp;s=books&amp;sr=1-1&amp;text=Gart+Capote\">book<\/a>: understanding the customer, understanding the tasks, describing the objectives, developing solutions, building the journey, detailing hypotheses, describing changes, and finally, constructing the Canvas.<\/p>\n<p>The journey was created to bridging the gap between products and services created by companies and the real needs of customers. After all, if these two aspects are distant, there will be no connection between them.<\/p>\n<p>Watch the complete lecture by accessing the\u00a0<a href=\"https:\/\/www.youtube.com\/@interactsolutions\">YouTube<\/a>\u00a0channel or clicking\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=hkXLeoDUZCE&amp;t=63s\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the last Tuesday, 12\/12, took place the lecture \u201cCustomer Journey within Automated Processes: Where to Start,\u201d presented by Gart Capote. The event was held in a hybrid format with both in-person attendance and live streaming, attracting over 350 participants.\u2026<\/p>\n","protected":false},"author":3,"featured_media":4817,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[105],"class_list":["post-5006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-institutional-en","tipo-post-noticias-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gart Capote is the brand ambassador for Interact - Interact Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gart Capote is the brand ambassador for Interact - Interact Solutions\" \/>\n<meta property=\"og:description\" content=\"On the last Tuesday, 12\/12, took place the lecture \u201cCustomer Journey within Automated Processes: Where to Start,\u201d presented by Gart Capote. The event was held in a hybrid format with both in-person attendance and live streaming, attracting over 350 participants.\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/\" \/>\n<meta property=\"og:site_name\" content=\"Interact Solutions\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-18T17:49:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-28T16:13:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/foto-para-capa.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"conteudo_2\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"conteudo_2\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/\"},\"author\":{\"name\":\"conteudo_2\",\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/#\\\/schema\\\/person\\\/68a2f4ee4f57a8ccb8862de4c85c21f5\"},\"headline\":\"Gart Capote is the brand ambassador for Interact\",\"datePublished\":\"2023-12-18T17:49:12+00:00\",\"dateModified\":\"2026-01-28T16:13:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/\"},\"wordCount\":324,\"image\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.interactsolutions.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/foto-para-capa.png\",\"articleSection\":[\"Institutional\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/\",\"url\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/\",\"name\":\"Gart Capote is the brand ambassador for Interact - Interact Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.interactsolutions.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/foto-para-capa.png\",\"datePublished\":\"2023-12-18T17:49:12+00:00\",\"dateModified\":\"2026-01-28T16:13:06+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/#\\\/schema\\\/person\\\/68a2f4ee4f57a8ccb8862de4c85c21f5\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/gart-capote-e-embaixador-da-marca-interact\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.interactsolutions.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/foto-para-capa.png\",\"contentUrl\":\"https:\\\/\\\/www.interactsolutions.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/foto-para-capa.png\",\"width\":1920,\"height\":1080,\"caption\":\"Gart Capote\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/\",\"name\":\"Interact Solutions\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.interactsolutions.com\\\/en\\\/#\\\/schema\\\/person\\\/68a2f4ee4f57a8ccb8862de4c85c21f5\",\"name\":\"conteudo_2\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Gart Capote is the brand ambassador for Interact - Interact Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/","og_locale":"en_US","og_type":"article","og_title":"Gart Capote is the brand ambassador for Interact - Interact Solutions","og_description":"On the last Tuesday, 12\/12, took place the lecture \u201cCustomer Journey within Automated Processes: Where to Start,\u201d presented by Gart Capote. The event was held in a hybrid format with both in-person attendance and live streaming, attracting over 350 participants.\u2026","og_url":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/","og_site_name":"Interact Solutions","article_published_time":"2023-12-18T17:49:12+00:00","article_modified_time":"2026-01-28T16:13:06+00:00","og_image":[{"url":"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/foto-para-capa.png","width":1920,"height":1080,"type":"image\/png"}],"author":"conteudo_2","twitter_card":"summary_large_image","twitter_misc":{"Written by":"conteudo_2","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/#article","isPartOf":{"@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/"},"author":{"name":"conteudo_2","@id":"https:\/\/www.interactsolutions.com\/en\/#\/schema\/person\/68a2f4ee4f57a8ccb8862de4c85c21f5"},"headline":"Gart Capote is the brand ambassador for Interact","datePublished":"2023-12-18T17:49:12+00:00","dateModified":"2026-01-28T16:13:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/"},"wordCount":324,"image":{"@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/#primaryimage"},"thumbnailUrl":"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/foto-para-capa.png","articleSection":["Institutional"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/","url":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/","name":"Gart Capote is the brand ambassador for Interact - Interact Solutions","isPartOf":{"@id":"https:\/\/www.interactsolutions.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/#primaryimage"},"image":{"@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/#primaryimage"},"thumbnailUrl":"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/foto-para-capa.png","datePublished":"2023-12-18T17:49:12+00:00","dateModified":"2026-01-28T16:13:06+00:00","author":{"@id":"https:\/\/www.interactsolutions.com\/en\/#\/schema\/person\/68a2f4ee4f57a8ccb8862de4c85c21f5"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.interactsolutions.com\/en\/gart-capote-e-embaixador-da-marca-interact\/#primaryimage","url":"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/foto-para-capa.png","contentUrl":"https:\/\/www.interactsolutions.com\/wp-content\/uploads\/2023\/12\/foto-para-capa.png","width":1920,"height":1080,"caption":"Gart Capote"},{"@type":"WebSite","@id":"https:\/\/www.interactsolutions.com\/en\/#website","url":"https:\/\/www.interactsolutions.com\/en\/","name":"Interact Solutions","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.interactsolutions.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.interactsolutions.com\/en\/#\/schema\/person\/68a2f4ee4f57a8ccb8862de4c85c21f5","name":"conteudo_2"}]}},"_links":{"self":[{"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/posts\/5006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/comments?post=5006"}],"version-history":[{"count":5,"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/posts\/5006\/revisions"}],"predecessor-version":[{"id":16284,"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/posts\/5006\/revisions\/16284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/media\/4817"}],"wp:attachment":[{"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=5006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.interactsolutions.com\/en\/wp-json\/wp\/v2\/categories?post=5006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}