{"id":5342,"date":"2023-12-18T14:39:26","date_gmt":"2023-12-18T17:39:26","guid":{"rendered":"https:\/\/www.interactsolutions.com\/interact-establece-colaboracion-con-gart-capote\/"},"modified":"2026-01-28T13:18:06","modified_gmt":"2026-01-28T16:18:06","slug":"interact-establece-colaboracion-con-gart-capote","status":"publish","type":"post","link":"https:\/\/www.interactsolutions.com\/en\/interact-establece-colaboracion-con-gart-capote\/","title":{"rendered":"Interact Partners with Gart Capote"},"content":{"rendered":"

In the second week of December, Interact Solutions warmly welcomes Gart Capote to its headquarters to formalize a strategic partnership. Gart is a trailblazer in BPM (Business Process Management) in Brazil, acknowledged as the foremost author of books and materials in the Portuguese language on Process Management.<\/p>\n

 <\/p>\n

As of this date, Gart becomes the official ambassador for the Interact. The partnership aims to promote and disseminate BPM discipline, as well as improve processes within companies, resulting in increased satisfaction and enhancement of the Customer Journey.<\/p>\n

 <\/p>\n

To celebrate the occasion, the company will host an Open House on December 12th, featuring the lecture \u201cCustomer Focus, Where to Begin?\u201d When Capote will discuss the Customer Journey integrated with business processes to develop solutions following a practical method known as Customer Centric Business Experience Design. The agenda is inspired by one of his books titled \u201cThe Customer Journey,\u201d directing the organization and processes toward the customer\u2019s experience with brands.<\/p>\n

 <\/p>\n

The event, free and open to the public, will take place at 3:30 PM at the Interact Solutions headquarters located at 47 Carlos Fett Filho Street, in the center of Lajeado. The moment will also be broadcast live throughout Brazil. Registrations for both the in-person event and the broadcast can be made through the link\u00a0https:\/\/materiais.interactsolutions.com\/palestra-gart-capote-foco-no-cliente<\/a>\u00a0until December 11th.<\/p>\n

 <\/p>\n

About Gart Capote<\/strong><\/p>\n

Brazilian, with permanent residence in Portugal, Gart is the author of six technical books, an international reference in Process Management, and the creator, founder, and president of ABPMP Brazil (Association of Business Process Management Professionals International). He is also the creator, founder, and current leader of the council of the Business Experience Design International Alliance.<\/p>\n

 <\/p>\n

Gart is responsible for developing the \u201cTruth Modeling\u201d technique using BPMNP, the creator of the canvas for \u201cCustomer Journey and Process Integration,\u201d and the ideator of \u201cBXD Smart Grid,\u201d a cross-cutting approach that places human experience at the center of organizational strategies. He provides mentorship for BPM and CX implementation, business consulting, and offers both in-person and online courses on the subject.<\/p>\n

 <\/p>\n

Books:<\/strong><\/p>\n

 <\/p>\n

\u201cBPM for Everyone\u201d: A comprehensive, objective, and enlightening approach to Business Process Management (BPM).<\/p>\n

\u201cGuide for Process Analyst Formation\u201d: A national reference for those interested in understanding BPM and how to work with Process Analysis for organizational diagnosis.<\/p>\n

\u201cProcess Value Measurement for BPM\u201d: A fundamental work for professionals working in process management, analysis, diagnosis, and improvement.<\/p>\n

\u201cEscape the Flowchart\u201d: The book defines and teaches the revolutionary \u201cTruth Modeling\u201d technique using BPMN 2.0.<\/p>\n

\u201cTwo Points\u201d: A collection of highly impactful technical articles in the international professional community, with practical reflections on Process Management.<\/p>\n

\u201cThe Customer Journey\u201d: An essential guide to understanding customers, developing solutions, designing experiences, and rethinking processes to thrive. His books can be purchased through his website\u00a0www.gartcapote.com.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In the second week of December, Interact Solutions warmly welcomes Gart Capote to its headquarters to formalize a strategic partnership. 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