{"id":5747,"date":"2023-10-26T14:09:38","date_gmt":"2023-10-26T17:09:38","guid":{"rendered":"https:\/\/www.interactsolutions.com\/?p=5747"},"modified":"2026-01-28T11:41:55","modified_gmt":"2026-01-28T14:41:55","slug":"why-you-should-use-key-performance-indicators-kpis","status":"publish","type":"post","link":"https:\/\/www.interactsolutions.com\/en\/why-you-should-use-key-performance-indicators-kpis\/","title":{"rendered":"Why You Should Use Key Performance Indicators (KPIs)"},"content":{"rendered":"

Quantitative guides to measure your company\u2019s main processes. These are the Key Performance Indicators, a fundamental part of any company\u2019s strategy.<\/p>\n

Each reality, strategy and size must determine the key performance indicators. In other words, KPIs can vary by sectors (agribusiness, finance, health, education, public, mining, construction, etc), by macroprocesses (service, finance, human development, compliance, IT, etc) and even by frameworks (Cobit, PMBOK, PRINCE2, SCOR, Risk IT, etc).<\/p>\n

Main types of KPIs:<\/h2>\n

\u2013 Capacity indicator<\/h3>\n

As its name suggests, this KPI demonstrates the production capacity of a company. For example, the number of visits to a hospital, the quantity of products packaged in an industry or the intensity of work in civil construction in hours\/m\u00b2.<\/p>\n

\u2013 Productivity indicator<\/h3>\n

\"\"Focused on business management, this KPI seeks to measure the efficiency of processes in terms of income. Examples include Acquisition Cost Per Customer (CAC), Cost Per Lead (CPL), and Profitability Index.<\/p>\n

\u2013 Quality indicator<\/h3>\n

Continuous improvement is the focus of this KPI. It measures the end result, based on predictive and preventive analytics, to ensure greater efficiency and effectiveness of business processes. To learn more about this topic,\u00a0download this ebook<\/strong><\/a>.<\/p>\n

\u2013 Strategic indicator<\/h3>\n

Strategic KPIs indicate the status of your business in relation to established goals and objectives. The percentage of profitability, the growth rate and the average ticket are some examples of this type of indicator.<\/p>\n

See 4 reasons to use KPIs:<\/h2>\n

1) Accuracy of information at each step<\/h3>\n

KPIs provide correct information at every step of the process. As a rule, key indicators work like thermometers, which periodically monitor the health of your business<\/p>\n

2) Greater business efficiency<\/h3>\n

\"\"Due to their accuracy, they make the work more efficient. Knowing where we\u2019re going and how we\u2019re performing is crucial to keeping up with what\u2019s going right and correcting out-of-the-curve results.<\/p>\n

3) Agility and transparency<\/h3>\n

They generate agility and transparency in results. On the one hand, well-monitored KPIs ensure quick responses \u2013 predictive or predictive. On the other hand, they offer those involved the transparency of the entire business process.<\/p>\n

4) Real-time overview<\/h3>\n

Finally, KPIs allow real-time panoramic view of the company\u2019s performance. One thing is for sure: it is humanly impossible to keep an eye on everything that involves your company. In this sense, KPIs offer precisely this panorama of the organization\u2019s performance. True allies of good management.<\/p>\n

Did you like these tips? For you who want to go further in your management,\u00a0Interact offers a complete solution for strategic management<\/strong><\/a>\u00a0\u2013 from the strategic map, inspired by the Balanced Scorecard methodology, to KPIS, action plans and performance analysis.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Quantitative guides to measure your company\u2019s main processes. These are the Key Performance Indicators, a fundamental part of any company\u2019s strategy. Each reality, strategy and size must determine the key performance indicators. 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