{"id":5916,"date":"2023-10-25T17:36:17","date_gmt":"2023-10-25T20:36:17","guid":{"rendered":"https:\/\/www.interactsolutions.com\/?p=5916"},"modified":"2026-01-28T12:17:12","modified_gmt":"2026-01-28T15:17:12","slug":"critical-analysis-five-tips-for-an-efficient-evaluation-of-results","status":"publish","type":"post","link":"https:\/\/www.interactsolutions.com\/en\/critical-analysis-five-tips-for-an-efficient-evaluation-of-results\/","title":{"rendered":"Critical Analysis: five tips for an efficient evaluation of results"},"content":{"rendered":"

One of the most important steps in organizational management is critical performance evaluation. According to the National Quality Foundation, this is the time to make a deep dive into the indicators of a project, product, service, process, or information, in order to\u00a0identify problems<\/strong>\u00a0and\u00a0propose solutions.<\/strong><\/p>\n

Failure to perform this step can be costly for the entire organization. To assist in an efficient implementation of a Critical Analysis Policy, we have elaborated\u00a05 key points that must be observed<\/strong>. This article is a partnership with Rog\u00e9rio Pontes Andrade, an administrator who specialized in Quality Health Services and with extensive experience in hospital administration.<\/p>\n

1 \u2013 A collective task<\/strong><\/h2>\n

Do not dare to analyze the problems or even the favorable situations of the performance obtained by yourself.\u00a0Form<\/strong>\u00a0a team for analysis, with professionals who can contribute to the identification of adversities and the search for solutions. In addition,\u00a0know<\/strong>\u00a0the history of the topic and the most relevant factors that may have influenced the result and compare it with established goals or standards.<\/p>\n

2 \u2013 Define a problem<\/strong><\/h2>\n

The\u00a0clarity of the problem<\/strong>\u00a0to be solved with Critical Analysis is fundamental. If the performance is within the expected, the problem to be analyzed will be the maintenance or improvement of the indexes. When it is not, the way forward will be the search for adjustments and development of the problem.<\/p>\n

The Critical Analysis team must be in tune with the definition of the problem. Some of the\u00a0Quality Tools<\/strong>\u00a0most used in this stage are brainstorming,\u00a0the Ishikawa diagram<\/a>, and the 5 whys technique.<\/p>\n

Read too:<\/strong>\u00a0PDCA cycle: how to apply the methodology for continuous improvement<\/a><\/p>\n

3 \u2013 Evaluate and make decisions<\/strong><\/h2>\n

With the analysis of the problem ready, many doubts will arise. What will be your solution? Where to start? What are the causes that need to be tackled first in order to achieve greater effectiveness of actions?<\/p>\n

One of the main techniques to guide this step is the\u00a0application of a prioritization matrix<\/strong>. Among the tools most used by managers, is the\u00a0SETFI matrix \u2013 a prioritization Tool in\u00a0Quality Management<\/a><\/strong>. The objective is to assign a score to each factor listed according to 5 criteria:<\/p>\n