Interact Latam completed the Interact Suite SA implementation project at Carsa, in Asuncion, Paraguay. Specialist in risk management in the financial sector, the company hired the SA Governance Manager module with the main objective of digitally and automatically managing the organization’s strategies.
Interact’s system was contracted in 2022. Carsa was looking for a platform to work on its strategic planning, based on the Balanced Scorecard methodology. The implementation of the system lasted about 4 months, carried out jointly with InQuality, a local partner of Interact Latam in Paraguay.
The consultants responsible for the implementation were Marcela Benitez and Marcos Benitez, from InQuality, and Iván Lasso, from Interact Latam. According to them, the project included 16 interview sessions, more than 200 management indicators implemented, 48 action plans, 19 structured areas within the platform, 59 registered users and more than 2,100 hours of work.
According to Marcos Benitez, the success of the project was possible thanks to the excellent work of the multidisciplinary team formed to implement the solution. The entire project was managed in an agile way, according to the Scrum agile framework. For him, this management allowed flexibility and adaptation to the dynamic needs of the client. In addition, technical and functional training was carried out both for the company’s command team and for the business areas, which ensured the understanding and good adoption of the solution.
About Carsa
In the consumer market since 2002, Carsa is a Paraguayan risk management company, with two main business units – one for collection management and the other for granting credit. The company makes it possible for people with default problems to be reintegrated into the economic system, with refinancing solutions and formal access to credit.