Technology and Strategy: Interact Latam consultancy drives Carsa's success with the "Strategic Check-List Project

The project has brought impressive results by analyzing more than 15 key areas and developing focused strategies for the future.


After 32 hours of work, the team of consultants from Interact Latam has completed the Strategic Check-List project at the facilities of our client, CARSA, in Paraguay, last Wednesday, July 18th. The consultancy service in a hybrid format (virtual and in-person) has had a positive impact on the organization’s Strategic Planning. This project is part of the semi-annual performance review process of strategic planning indicators.

The Strategic Check-List had a focus centered on understanding the company’s current situation. It was divided into four key moments: Where are we?, Where do we want to go?, How are we progressing towards that?, What are we measuring and why? During the project, more than 15 areas were addressed, including Sales Administrative Management, Collections, Portfolio, Corporate, Legal, Risks, Human Talent, Finance, among others. Thanks to these points, we have been able to identify areas for improvement and develop strategies with a clear and defined approach.

Throughout the project, Interact’s consultants applied good practices of strategic and operational management, supported by the Interact platform (SA Governance Manager), which was contracted by CARSA in 2022. The implemented methodology consisted of three fundamental stages: “Analysis”, “Survey” and “Conclusions”, which were subsequently divided into “Strategic Definitions”, “Strategies and Action Plan”, “Control System”, and “Continuous Improvement”.

Among the tools and functionalities used, which are integrated into the Interact system (SA Governance Manager), are highlighted the critical analysis event, the canvas, Ishikawa diagram, SWOT analysis, 5 whys analysis, strategic themes, vectors, and the risk map, among others. These tools have been key to achieving an accurate diagnosis and establishing effective action plans.

Testimony by Oscar Galeano (Corporate Manager of Planning & Development at Carsa):

“During the performance review process of our strategic indicators corresponding to the first semester of 2023, we have identified the need to have a high-level strategic and operational technical team to support us with the incorporation of a review methodology and, at the same time, provide us with tools to review the corporate strategies defined in the construction of the corporate planning. Due to this need, we chose to work with Interact and its technical team, with whom we have developed a process rich in strategic innovation, as well as new forms of strategic management, and mainly tools that allow management to visualize simplified management horizons thanks to the analyzed management history.

Today, after completing the performance review process with a team composed of Interact members and seeing the results obtained in the process, we are more than convinced that our choice of consultants was the most accurate and convenient to strengthen the strategic and operational management structure, supported mainly by the SUITE platform, which is increasingly integrated into Strategic Planning as a practical tool for Simplified Management.”

About Carsa:

In the consumer market since 2002, Carsa is a Paraguayan risk management company, with two main business units: one for debt collection and another for credit granting. The company enables the reintegration of individuals with arrears issues into the economic system, with refinancing solutions and formal access to credit.

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