SA Service ManagerVersion 8.0
Effective management of services, suppliers, and contracts. With SA Service Manager, you manage and monitor all stages of contracted work - from candidate evaluation to the ranking of the best suppliers.
I'm interestedFAQ (Frequently Asked Questions)
We have prepared a special page with frequently asked questions about systems, integrations, support, security and customization of Interact Suite SA.
Management, Control and Performance
The functionalities of the tool range from registration and assessment of supplier qualification to the maintenance of signed contracts. Periodically evaluate performance and monitor the quality of service provision
Main applications
Contract Management
Contract Management
Create contracts that have information about services and suppliers. This way, you centralize and organize the data, facilitating the management of all services.
Performance Evaluation
Performance Evaluation
The module allows the creation of personalized checklists for the qualification and performance evaluations of both suppliers and contracts.
Supplier Ranking
Supplier Ranking
To consolidate an assessment, the user must establish a scale of values. These scales are linked to the questions in the checklist and help to automate the final result of the evaluation.
Requirements Management
Requirements Management
Define a list of requirements for services already registered. These conditions will lead to the drafting of the contract, determining whether it is able to enter into force.
Control of Clauses
Control of Clauses
The contract can be registered with general information such as date, values, negotiation and inclusion of clauses of what you want to contract. These clauses are inserted in the contract in the form of topics, which facilitates control.
Contract Life Cycle
Contract Life Cycle
All contracts and their requirements have Life Cycles. Through their expiration date, it is possible to control their status. You can extend the date or obsolete expired contracts, as needed.
Financial
Financial
For each contract created, it is possible to manage your finances. This allows to detail and monitor the number of launches and approval of payments, allowing greater control of payments to suppliers.
Calendar Alerts
Calendar Alerts
Have a calendar with alerts on hand to remind each user of their pending items for verification. They can be performance appraisals, contract and supplier qualifications, billing pending issues or financial launches.
Management reports
Management reports
It allows generating reports with the list of contracts, evaluations of both qualification and performance, suppliers and services. In all these cases it is possible to customize the report by adding filters.
Benefits and features
- Reduction of the operational costs
- Structure of Services hired and to be hire
- Services, contracts and suppliers monitoring
- Structure of qualified suppliers with their respective documentos and deadlines
- Repository with the full supplier information
- Integrated with the strategy and project management
- Storage of the services contracts by individual type
- Customized checklists to the evaluations
- Performance reports
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Available and complementary components
Interact has several components that, combined with applications, increase the productivity and performance of your business. All of them are available and integrated with other Interact Suite SA products.
SA Digital Signature
The SA Digital Signature tool makes it possible to insert digital signatures in PDF files without having to go through the entire document flow, which speeds up the process. The type of certificate used in the documents is A1 and is also linked to the user.
SA BAM Analysis
The SA BAM Analysis (Business Activity Monitoring) allows you to monitor the organization’s performance in real time, through interactive graphics. The Interact tool allows the selection of what data you want to view, with direct access to the database by Suite SA.
SA SWOT Analysis
SA SWOT Analysis (acronym for Strengths, Weaknesses, Opportunities and Threats) is a scenario or environment analysis tool, used as a basis for the management and strategic planning of an organization. Thanks to its simplicity, it can be used for any type of scenario analysis.
SA 5 Whys
SA 5 Whys starts from the premise that, after asking 5 times the reason for the problem, it is possible to determine its root cause. This Suite SA tool makes it possible to perform this type of cyclic analysis, linked to the previous cause analyzed.
SA Presenter
SA Presenter is a tool for creating slide shows developed exclusively for Suite SA Strategic Adviser, with the possibility of links to indicators, projects and other elements of the Interact’s system.
SA Bow Tie
SA Bow Tie analysis is a way of describing and analyzing a risk situation, examining the paths from causes to consequences. The focus of the Suite SA tool is on the barriers between causes and risk and between risk and consequences.
SA Camadas de Defesa
SA Defense Layers are used to identify failures, dangers and possible losses in an organization. Each layer is represented as a slice of Swiss cheese, with holes considered as failures or hazards. After a sequence of failures (alignment of holes in the layers), it is possible that a loss will occur. This analysis by Suite SA offers a more improved risk management condition, with hole mitigation and reduction of failures in the organization.
SA Dashboard
The SA Dashboard is a tool for strategic planning analysis, also used as a strategic map. With it, it is possible to create detailed organization charts and flow charts. It is a fundamental tool for organizations that use management methodologies or Balanced Scorecard (BSC).
SA Risk Map
The SA Risk Map is a tool of Suite SA for graphical analysis of the identified risks. It is a basic application, which allows the definition of elements that make up the current scenario, according to the organization’s Risk Management, with definition of risks, impacts and probabilities. The risks are represented in the matrix by circles, which show the number of risks located in each cell.
SA Ishikawa
The Ishikawa Diagram is a tool of Suite SA, used in improvement and quality control actions. It allows grouping and visualizing various causes of the origin of any problem or result that is to be improved.
SA Panel
SA Panel de Suite SA presents exclusive tables to analyze organizational performance. In general, this tool could show performance indicators, action plans, comparative graphics or radars. In comparison, this is a better version of the department joints, from where they are added with results.
SA Pivot
The tool SA Pivot offers the user an efficient analysis of a large volume of data, with dynamic composition of tables, data set of different sources and filtering of relevant information.
SA Project Canvas
Interact’s SA Project Canvas is a tool for developing the Project Model Canvas methodology, ideal for innovative and dynamic environments. Through it, it is possible to visualize the entire scope of a project in a single image and develop projects collaboratively. In addition, the application allows export in PDF and PNG formats.
SA Reports
The SA Reports application makes it possible to generate reports with practically all the information contained in the system. The information can be customized, according to the user’s specific needs.
SA Scrum
Discover the SA Scrum Application, Suite SA Strategic Adviser’s software that guarantees the execution of the agile Scrum methodology in your projects. The Interact tool allows the creation of several project sprints and the monitoring of different teams.
SA Workflow Designer
The SA Workflow Designer tool was developed to simulate and document processes or workflows. Similar to the elements of BPMN (Business Process Model and Notation), it is possible to model workflows according to a set of rules, with the objective of automating business processes.
Check out the solutions that SA Service Managerintegrates
Interact solutions are made up of a combination of products that work in an integrated way to meet the management demands of your company.
Services Management
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