SA Service Manager
Effective management of services, suppliers, and contracts. With SA Service Manager, you manage and monitor all stages of contracted work – from candidate evaluation to the ranking of the best suppliers.
Management, Control and Performance
The functionalities of the tool range from registration and assessment of supplier qualification to the maintenance of signed contracts.
Periodically evaluate performance and monitor the quality of service provision
Main applications
Contract Management
Contract Management
Create contracts that have information about services and suppliers. This way, you centralize and organize the data, facilitating the management of all services.
Performance Evaluation
Performance Evaluation
The module allows the creation of personalized checklists for the qualification and performance evaluations of both suppliers and contracts.
Supplier Ranking
Supplier Ranking
To consolidate an assessment, the user must establish a scale of values. These scales are linked to the questions in the checklist and help to automate the final result of the evaluation.
Requirements Management
Requirements Management
Define a list of requirements for services already registered. These conditions will lead to the drafting of the contract, determining whether it is able to enter into force.
Control of Clauses
Control of Clauses
The contract can be registered with general information such as date, values, negotiation and inclusion of clauses of what you want to contract. These clauses are inserted in the contract in the form of topics, which facilitates control.
Contract Life Cycle
Contract Life Cycle
All contracts and their requirements have Life Cycles. Through their expiration date, it is possible to control their status. You can extend the date or obsolete expired contracts, as needed.
Financial
Financial
For each contract created, it is possible to manage your finances. This allows to detail and monitor the number of launches and approval of payments, allowing greater control of payments to suppliers.
Management reports
Management reports
It allows generating reports with the list of contracts, evaluations of both qualification and performance, suppliers and services. In all these cases it is possible to customize the report by adding filters.
Calendar Alerts
Calendar Alerts
Have a calendar with alerts on hand to remind each user of their pending items for verification. They can be performance appraisals, contract and supplier qualifications, billing pending issues or financial launches.
Benefits and features
- Reduction of the operational costs
- Structure of Services hired and to be hire
- Services, contracts and suppliers monitoring
- Structure of qualified suppliers with their respective documentos and deadlines
- Complete Registration Bank of Bidders and Suppliers
- Customized checklists to the evaluations
- Performance reports
- Definition of requirements and compliance with contract terms
- Service and contract requirements
- Monitoring of contract payments
- Identification of expired contracts
- Evaluation and qualification of suppliers
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What our clients say
“The software brings many gains regarding strategic objectives and indicators. Things that were difficult to work with at the beginning are now included in the strategic planning, which is known throughout the institution. So now we have more and more activities to align support areas with the institution’s objectives.”
“The SA brought us many conveniences and assisted us greatly in the accreditation process. By being able to demonstrate internal analyses, it is a tool that makes all the data clear for the evaluator when they are auditing us.”
Frequent Questions
Clarify some of the most common doubts about our products
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You can establish a scale of values and consolidate your assessments. These scales are linked to questions in a checklist and will assist in automating the evaluation result, thus facilitating the analysis of supplier competence.
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Yes, easily with other modules within Interact Suite SA or with other systems
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- Customized checklists
- Monitoring
- Practicality
- Controls
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The tool’s features range from supplier registration and qualification assessment to the maintenance of signed contracts. It is possible to periodically evaluate performance and monitor the quality of service provision.
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Service Management is essential in any company, as the quality of this work will influence the choice of suppliers and consequently the product you deliver. This management includes a scope of ideal actions and processes to be carried out to obtain the best service from the companies to be contracted by your organization.
