The future of process management is being defined right now, and it is being strongly influenced by artificial intelligence. For this reason, on November 5, Interact Latam brought together professionals and researchers from various countries in Latin America and Europe for the webinar “El futuro del BPM en tres voces.”
The webinar featured Pedro Robledo, Viviane Hérica, and Kay Winkler, who discussed how AI is redefining processes, organizations, and BPM professionals.
Pedro Robledo is an international expert in BPM and artificial intelligence, author of the BPMN maturity model, and a reference in the discipline. Viviane Hérica is a specialist in BPM, innovation, and business transformation with more than 20 years of experience in the field. Kay Winkler is an executive specializing in BPM, automation, and operational transformation.
What do the three have in common, besides being BPM experts? They are all ABPMP chapter presidents: Pedro of ABPMP Spain, Viviane of ABPMP Brazil, and Kay of ABPMP Central America and the Caribbean.
Three voices that brought different perspectives to the debate on how AI is transforming process management, covering everything from BPM maturity to the new skills that will define process professionals in the coming years.
“The first thing we should ask ourselves is not where we should apply artificial intelligence, but what result we would like to achieve by applying it.” — emphasizes Robledo, clarifying that it is necessary to have a purpose and not merely follow trends.
Kay Winkler proposed that professionals frame their reflections around the BPM methodology and the guidance of the BPM CBOK. “We should think about what, within the discipline and what we already do, AI can help us with.” — comments Kay. According to him, although it may seem basic, this reflection is of great importance, as it helps us identify aspects we can do better.
Viviane Hérica, in turn, added to the discussion aspects related to innovation and the importance of truly understanding it. Although AI is a disruptive technology, it has mostly been used to speed up processes, while there is a sea of possibilities when it is used for genuine innovation.
“My invitation would be to think beyond, embracing the risks that come with thinking about innovation.” — invites Viviane.
Overall, the webinar also addressed questions related to the BPM discipline, the state of BPM around the world, and the skills professionals in the field will need in the future of BPM.
