Coopidrogas, the largest pharmaceutical cooperative in Colombia, stands as a strong example of how digital transformation can revolutionize organizational management.
Responsible for nearly 30% of the Colombian pharmaceutical market, with more than 5,000 members, 1,200 employees, and customers distributed across the country, Coopidrogas faced a daily challenge: managing a massive volume of documents and strategic information. This complexity required more than manual effort—it demanded a technology platform capable of delivering efficiency, agility, and data-driven intelligence.
The Challenge: Scaling Document and Information Management
The cooperative needed a solution to:
- Centralize document management
- Improve operational efficiency
- Strengthen strategic performance tracking
- Enable real-time, data-driven decision-making
The Solution: Interact Suite
In this context, Coopidrogas found the ideal partner in Interact Solutions for its modernization journey.
By adopting the Suite, through the Interact Document solution, the cooperative centralized its document and strategic management into a single integrated system.
The impact was immediate:
- More structured and organized processes
- Clear and reliable reporting
- Trustworthy performance indicators (KPIs)
- Real-time data visibility for decision-making
Results: Data-Driven Governance and Operational Excellence
According to Ricardo Campos T., Director of Organization and Methods at Coopidrogas, the decision to choose Interact was driven by the solution’s modular flexibility, fast implementation, and continuous support—key factors for ensuring a successful transformation.
Today, the platform is essential for managing large-scale documentation and monitoring organizational performance with precision and clarity.
Executive Statement
“Like any organization permanently seeking success, Coopidrogas set out to implement a methodology that would allow it to measure performance and strategic compliance across all its branches and departments. We also aimed to manage process documentation more efficiently.
The volume of information required a tool capable of managing, analyzing, and controlling these aspects, turning them into valuable input for continuous improvement and goal tracking.
We evaluated several software options. Some were customizable, others fully parameterized or standardized. After analyzing the cooperative’s needs, we selected Interact Solutions due to its modular approach, KPI management, integrated documentation, fast implementation, continuous updates, intuitive usability, and strong support.
The implementation of Suite solutions—Interact Document and Interact Performance—was fast and effective. Although initial setup required structuring folders, uploading information, and training users, the platform quickly proved its value.
Today, the tool enables users to manage documentation, analyze performance, define action plans, and monitor indicators through clear dashboards and real-time reports.”
-Ricardo Campos T.
Director of Organization and Methods, Coopidrogas
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