Sucess Case | Secretaria de Saúde Municipal de Canaã dos Carajás: Quality Management in Brazil’s Unified Health System (SUS)
Applying ISO 9001 principles to public healthcare requires more than standardizing documents. It is necessary to organize processes, engage teams, and create a structure capable of sustaining quality across a large and complex operation.
This was the challenge faced by the Municipal Health Department of Canaã dos Carajás, in the state of Pará, Brazil. With 1,301 public employees and a network comprising primary care units, municipal hospitals, and various specialized services, the institution sought to strengthen its management without losing sight of patient care.
How Can Quality Management Be Structured Across a Public Healthcare Network?
To move forward on this journey, the Municipal Health Department invested in implementing a Quality Management System (QMS) aligned with the principles of ISO 9001:2015.
The project involved different departments and required a new approach to organizing, monitoring, and integrating the institution’s processes. Interact’s technology became part of this initiative, supporting the development of a more structured management system.
But how can the requirements of an international standard be adapted to the reality of Brazil’s Unified Health System? What challenges emerged during implementation? And what was required to engage teams in this transformation?
“Implementing the Quality Management System at the Municipal Health Department was a transformative challenge, and Interact’s management software was a major differentiator throughout this process.”
Renata Chiquetti
Nurse and Quality and Patient Safety Coordinator
Municipal Health Department of Canaã dos Carajás
Explore the Canaã dos Carajás Experience
The success story presents the Municipal Health Department’s journey and shows how management, quality, and technology were connected through a project focused on improving public healthcare services.
In the full content, you will learn about the initiative’s context, the challenges faced, and the experience of the professionals who directly participated in this transformation.
“Today, I can see how this implementation has made the department’s processes more efficient, and I am proud to have contributed to a higher-quality public service. This experience was an enriching challenge that strengthened my passion for innovation, high-quality public management, and innovative administrative processes, as well as my desire to continue developing in this field.”
Claudiane Pereira da Silva
Quality and Patient Safety Administrative Services Assistant
Municipal Health Department of Canaã dos Carajás
Management and Technology Supporting Public Healthcare
The experience of Canaã dos Carajás shows that Quality Management principles can also be incorporated into Brazil’s Unified Health System while respecting the needs and complexity of a public healthcare network.
Details about the implementation, lessons learned, and impacts observed by the institution are reserved for the full material.
Click here to access the Canaã dos Carajás success story for free.
