Interact Flow is a free solution developed by Interact, whose primary objective is to optimize everything that matters in the daily work of professionals engaged in Project Management, Process Management and Corporate Governance.
Initially, the solution offered tools for process and workflow modeling. However, in response to the needs of professionals who used it, as well as market demands, additional tools were incorporated, such as process maturity analysis, customer journey mapping, among others.
The solution is simple, intuitive, user-friendly, and accessible to everyone. And if you are not yet familiar with it, discover 5 free tools available in Interact Flow:
1) Process Modeling:
Interact Flow provides a tool with BPMN 2.0 notation for conceptual process modeling, inspired by international methodology standards.
It also enables organizations to optimize their processes and take a step forward in their journey toward improved results.
2) Process Maturity Model:
Since we are talking about evolution, the solution includes an assessment of the Process Management Maturity Model, designed to identify the maturity level of an organization’s processes and the actions that can be taken to advance.
The model is inspired by the Process Management Maturity Model created by Pedro Robledo in 2014, based on seven fundamental and dynamically interconnected pillars for a thorough analysis of any organization.
The results obtained through the assessment can serve as a guide for future planning.
In addition, Pedro Robledo continuously contributes to the improvement of this tool within Interact Flow.
3) Customer Journey:
Aligned with the CCBXD methodology developed by Gart Capote, this tool is designed to facilitate customer journey mapping in order to better understand, with greater humanity and relevance, the needs of market segments.
It also aims to develop new and powerful value propositions, design positive and memorable experiences, connect organizational processes to the “moments of truth” in each customer experience, and ultimately guide organizational leaders toward more strategic decision-making regarding customers.
It serves as an essential guide for understanding customers, developing solutions, designing experiences, rethinking processes, and achieving growth.
4) Project Management:
In Interact Flow, you will find tools such as Kanban and Roadmap to plan and monitor your projects in a simple and visual way.
It allows you to organize deliverables, deadlines, and responsibilities all in one place, ensuring a clear view of stages and priorities.
5) Organizational Planning:
With tools such as 5W2H and PDCA, available in Interact Flow, it is possible to implement a culture of governance.
It also allows you to transform plans into concrete actions through continuous monitoring and structured improvement cycles.
These tools further enable the organization of responsibilities, monitoring of deadlines, and ensure that initiatives move forward with clarity and alignment.
6) BONUS – Offline Version:
To simplify users’ daily activities and provide even greater security and reliability, Interact has made available an offline version for desktop installation, offering the same functionalities.
Versions for Windows and MacOS are already available for download.
Advantages of Using Interact Flow
In addition to being a free tool with an offline desktop version, the solution also provides explanatory videos to facilitate learning and familiarize users with its features.
You can import or export processes that have already been mapped and designed or, if you prefer, use our standard templates for editing and download.
Furthermore, to expand users’ systemic vision and analytical thinking, Interact is supported by Gart Capote, Interact Ambassador, and Pedro Robledo, BPM expert.
Through this collaborative work, the tools dedicated to optimizing the Process Maturity Model and Customer Journey gain even greater technical support, broadening the possibilities for organizational work.
Continuous Updates
Interact Flow undergoes constant updates and improvements to ensure the best user experience, while also offering the most advanced management methodology tools.
In its latest update, released in July 2025, the solution incorporated Artificial Intelligence at multiple levels. For unformalized processes that rely on individual efforts, the AI suggests tasks to map processes, assign responsibilities, and create the initial workflows.
In the case of the Process Maturity Model, the AI uses the assessment results to recommend actions that help achieve Excellence in Process Management.
