SA Occurrence Manager

SA Occurrence Manager, Interact Suite SA’s solution for managing occurrences and non-conformities. It’s the ideal system to identify incidents and turn them into opportunities for improvement.

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Management, Flexibility and Control

With an embracing and functional workflow, SA Occurrence Manager allows to manage sistematically the evolution of all the steps of the correctives, preventives and preditives actions, from the register to the analysis.

The Ishikawa diagram is used in this module to facilitate the identification of probable causes of non-conformities and incidents.

Main applications


Actions Plans

Ishikawa Chart

Pareto Chart


Performance Indicators

Integrations With Portals

Benefits and features

  • Visual management of all the nonconformities
  • Flexibility to use in differents business segment
  • Intuitive use and visual deployment
  • Indicators generated automatically
  • Notification via system or corporate emails
  • Simplified workflow module for immediate action record
  • Standardization of registration of nonconformities
  • Nonconformities anonymous registration
  • Management of Assets, Loans and Equity of Companies

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Available and complementary components

Interact Suite SA is the perfect combination of modular applications, which together form Interact’s portfolio of integrated solutions to improve the corporate governance of your business.

Anywhere. 24 hours a day. And it still fits in your pocket.

Interact Pocket is the mobile version of Interact Suite SA. In addition to exclusive management applications, Interact Pocket brings together functionalities from various modules so that you can access information anywhere, anytime.

Here are some of the functionalities of Incident Management in the mobile version.

What our clients say

“The SA Strategic Adviser system is a practical and dynamic tool that enables total control of processes in an integrated and robust manner, generating confidence and accuracy in all activities. In recent times, we have been working to integrate indicators in the DataIntegrator format (via system databases), allowing for a reduction in human interactions in data manipulation. All auditors from ISO, ONA, and NR 277/2011 from ANS were quite impressed with how the system contributes to information access and the development of strategic activities.”

Danilo dos Santos Matos

Corporate Governance, Quality, and Strategic Planning Manager at Unimed Governador Valadares

“The operational logic has been consolidating since the acquisition of the modules we defined as part of our management system, allowing us to build a solid foundation of knowledge and access to information. With this structure defined and all the knowledge acquired in partnership with Interact consultants, we met with our internal users who requested a way to enhance and facilitate integrated and agile access throughout the company, where they could use this content at all times for strategic and operational definitions. With the implemented solution, we were able to gain agility and breadth in knowledge, as well as a boost in engagement with the visible management culture of the integrated management system. Our medium-term vision is to integrate our risk management into this model, closing the PDCA cycle for the practice of continuous improvement in our company.”

Ronaldo Lucco

Processes and Quality Manager at Unimed Seguros

“The SA Suite enabled the integration between Strategic Management and Quality Management processes, providing a more effective and dynamic organizational management. The web version of the system was very efficient as it allowed for the decentralized input of information (strategic indicators, strategic actions, action plans, and non-conformity management) across the entire Hemominas Network. This mobility allows for greater agility in workflows, increased information security, automation of activities, strengthened traceability, improved process integration in the network, and enhancement of the Strategic System Planning and Quality Management.”

Sandro Ribeiro Campos Junior

Manager of Institutional Development at Fundação Hemominas

“The tool suggests, or rather, brings about a change, primarily in culture. It makes everyone start moving in the same direction, enabling continuous improvement in management and, consequently, results.”

Cesar Augusto Fontana

Controller at Hospital São Vicente de Paulo

“The software brings many gains regarding strategic objectives and indicators. Things that were difficult to work with at the beginning are now included in the strategic planning, which is known throughout the institution. So now we have more and more activities to align support areas with the institution’s objectives.”

Rodrigo Panitz

Quality Analyst at HBB

“The SA brought us many conveniences and assisted us greatly in the accreditation process. By being able to demonstrate internal analyses, it is a tool that makes all the data clear for the evaluator when they are auditing us.”

Samanta Vanzin

Quality Coordinator at HBB

“The SA Suite, Interact’s corporate management software, is essential to enhance the administration model of organizations. It was a significant step towards implementing the so-called Management 4.0.”

Tárik de Albuquerque Lima

Hospital Director

“The use of the Quality Management Solution supported the hospital as a whole in achieving ONA 2 Accreditation – Full Accreditation.”

Dilene Ferreira Soares

Quality Assistant

Frequent Questions

Clarify some of the most common doubts about our products

  • Yes, actions such as incident logging can be done directly from your mobile phone.

  • Easily, the SA Occurrence Manager allows integration with websites, intranets, wikis, and other corporate systems.

  • No, you can create as many forms as needed, without any restrictions.

    • Flexibility
    • Unlimited forms
    • Occurrences Pareto
    • Integration with Websites
  • In the SA Occurrence Manager, you can systematically manage the evolution of all stages of registration and analysis of the filled forms in your organization. It also enables the creation of action plans to mitigate the most emblematic situations.

  • Other applicable models include: Asset Management, Loans, and Corporate Assets or any other situation that requires a form.

  • In corporate management, incidents encompass any and all actions that are part of a process in your company: whether it’s registering new clients, requesting reports, or, of course, non-conformities. With SA Occurrence Manager, this registration becomes easier and more dynamic, providing better information management for the generated forms.

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