ISO 7101, published in 2023, refers to the international standards for quality management in healthcare organizations. Its main objective is to establish a unified standard to enhance the overall quality, safety, and efficiency within the healthcare sector.
Its guidelines provide direction for quality management, focusing on the continuous improvement of healthcare services while considering factors such as safety, user experience, and stakeholder satisfaction across hospitals, clinics, medical offices, laboratories, imaging services, rehabilitation centers, and both public and private healthcare organizations, among other institutions.
Aspects Addressed in ISO 7101
- Promotion of a quality-oriented culture;
- Patient-centered care;
- Implementation of risk management;
- Aligned processes and information availability;
- Culture of continuous improvement and efficiency;
- PDSA Cycle – Plan, Do, Study, and Act.
Advantages of Its Implementation
Its requirements are aligned with the principles of the World Health Organization (WHO), which emphasize the continuous improvement of services, processes, and outcomes in healthcare institutions.
Therefore, implementing ISO 7101 will lead to the international alignment of Quality Management, which in turn positively impacts the hospital accreditation process.
The quality of services provided undergoes significant improvement, as the regulation helps establish consistent quality standards. With structured processes and an organized quality management system, identifying and mitigating risks becomes easier, providing greater safety for both patients and staff.
Another outcome of organized processes and accessible information is increased operational efficiency, ensuring effective performance across departments and in patient care.
Encouraging the use of performance indicators and ongoing internal audits enables the collection of relevant data to build a historical record. This approach ensures that decision-making becomes fully data-driven, resulting in more accurate and informed decisions.
All these benefits enhance the perception of trust and credibility in the services provided—both among patients and other stakeholders—since the adopted standards are internationally recognized within the healthcare sector.
Interact Suite SA Complies with ISO 7101
The Quality Management solution of Interact Suite SA meets the requirements of this new regulation, as well as many other standards related to quality in the healthcare sector.
Widely adopted by hospitals seeking accreditation, the solution offers a modern and agile systematization, ensuring full alignment that enhances safety and supports success in the pursuit of excellence in quality management—making accreditations and certifications achievable.
The comprehensive quality management provided by Interact’s solutions integrates strategic management through action plans and performance indicators, document management, incident management, audits, and risk control.
The solution features five modern and agile tools that directly impact the safety of institutions striving for excellence!
Currently, five Brazilian hospitals listed among the Top 250 Best Hospitals are Interact clients and use these solutions to manage both quality and strategic operations.
Want to learn more? Visit our website to explore the solutions. Take the opportunity to read our healthcare success stories and discover everything Interact Suite SA can do for your institution.
