Implementing Process Management is essential to ensure a company’s competitiveness. However, it is a continuous journey that requires constant monitoring and ongoing improvement.
Adopting a Process Maturity Model and conducting periodic assessments—preferably on an annual basis—enables organizations to understand their current stage, identify critical points, and direct efforts toward process evolution.
Understanding the level of maturity in management is fundamental to support strategic decision-making and implement necessary changes with greater precision.
In addition, this understanding promotes organizational agility—a crucial competitive advantage in a market that demands innovation, flexibility, and rapid responses to change.
Today, it is possible to use free tools for this type of assessment. One example is Interact Flow, which offers a model based on the framework developed by Pedro Robledo in 2014.
Interact Flow is a free solution that includes tools for Process Management and Corporate Governance. Within the platform, it is possible to model processes, assess the Process Maturity Level, and map the Customer Journey using the CCBXD method, created by Gart Capote.
In addition to the online version, it is also available for download and desktop installation, making daily use even more convenient.
