On February 25, the webinar “La Oficina de Procesos del Futuro”, organized by Interact Latam, brought together professionals in the field to discuss the key changes shaping the Process Office of the Future and how professionals can prepare for them.
The online event featured a presentation by Pedro Robledo, an expert in Process Management and Digital Transformation. Robledo opened the webinar with a thought-provoking question essential for professionals in the field: Is your company’s process office improving processes—or signing its own irrelevance in the era of Artificial Intelligence?
The presentation delivered a clear and provocative perspective on the strategic role of the Process Office of the future. Rather than serving merely as a BPMN repository, it evolves into the organization’s operational brain—a strategic area capable of orchestrating processes, decisions, and intelligent automation in real time, bringing organizational strategy closer to operations and technology.
The topic directly reflects current trends and challenges in the field, particularly those driven by advancements in Artificial Intelligence.
“Historically, BPM was built on a deterministic foundation. Processes were modeled as predictable sequences of tasks, with rules, exceptions, and deviations clearly defined in advance. The arrival of AI, which by nature is not deterministic, ushers in what we can call the fourth wave,” emphasized Viviane Hérica, President of ABPMP Brazil.
Based on professional exchanges and the reflections raised by Robledo, Viviane observes that the field is undergoing a structural transformation in how process management is conceived. “This shift, driven by AI, has the power to redesign companies’ operational architecture,” she concluded.
Boris Fernando Valencia Benítez, a process management expert and CEO of Infoquality—Interact’s partner company in Ecuador—considers the reflections presented to be highly valuable for everyday BPM practice.
“The evolution of the process office can no longer be limited to assessments, documentation, or isolated process improvements. Real transformation occurs when it is positioned as an axis of organizational orchestration, connecting strategy, processes, projects, data, and capabilities,” Boris added.
The webinar attracted more than 600 registrants and included participants from various countries, such as Brazil, Bolivia, Peru, Costa Rica, Chile, Colombia, Paraguay, Uruguay, Portugal, and Spain, among others. This diversity contributed to an even richer exchange of ideas and professional experiences.
